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09-2月-2025 | 03:38
The new structure of Customer Service Team - Brazil
Dear Valued Customer,
As part of ZIM ongoing efforts to provide you an excellent service experience, starting Monday, February 3rd, 2025, we will launch new email addresses in alignment with our revised Customer Service team structure in Brazil.
The new structure will enable us to better address your business needs and streamline the handling of your enquiries.
For future correspondence, please contact us at the relevant email address listed below:
| Request | Email Address |
| Booking inquiries (From initial booking request, amendments and up until loading) | br.booking@zim.com |
| Submitting Export Shipping Instructions & BL correction requests | br.si@zim.com |
| For Export & Import Customer Service inquiries | br.service@zim.com |
| For inquiries about Import documentation | br.import@zim.com |
For future calls, please contact us by using our main contact center number:
| Request | Email Address |
| For Customer Service | +55 11 3878 8211 |
Best regards,
ZIM Brazil Customer Service