Dear Valued Customer

ZIM has recently launched a new communication platform, aiming to enhance customer experience in the most contemporary way, offering quick response and fast solutions with a personal touch!
For your convenience and fast handling & response please review the teams’ group emails and their roles that will serve your requests:

• Customer service: gr.Service@zim.com
  For any info regarding vessel schedules, cargo follow up, cargo tracing, telex release or any additional info.
• Booking: gr.Booking@zim.com
  For placing bookings and information on any relevant request.
• Shipping Instructions Inquiries: gr.Si@zim.com
  For sending the Shipping Info and any additional regarding the shipping instructions.
• SI BL Draft: gr.bldraft@zim.com
  Requesting draft of the Bill of Lading or any draft amendment.
• Correctors: gr.Correctors@zim.com
  For any manifest correction (import/export) after the vessel’s departure
• Import dept: gr.import@zim.com
  For delivery orders, import invoices or any request concerning import issues.

It is very important to use ONLY ONE of the above email addresses

For any other info, concerning rate offers or any sales issues, please continue contacting your sales representatives at their respective email addresses.

Thanking you in advance for your kind cooperation.

Sincerely yours.

ZIM Integrated Shipping services Hellas SA.

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